- Jardine Motors Group
- Newbridge EH28, UK
- Oct 19, 2022
IT Software & SaaS
JOB DESCRIPTION
Overview of role
Are you looking for an opportunity within a fast-paced, progressive company to support you on your apprenticeship journey? Jardine Motors Group is looking for a UK IT apprenticeship with enthusiastic, passionate individuals who want to learn and develop their skills to become the future of our great company.
With a key focus on encouraging, mentoring, and nurturing your talent, an apprenticeship within one of our retail sites is an excellent opportunity to launch your career as a UK IT apprenticeship in the automotive sector.
This is a superb opportunity to gain experience while also gaining a recognized qualification, and the best part is that you earn while you learn!
Jardine Motors Group operates more than 70 retailers in the UK, employs around 3,500 people, and has an annual turnover of £1.5 billion – and we’re growing. Join us and work with some of the world’s most iconic brands, where passion for excellence is a way of life.
Duties and Responsibilities as UK IT apprenticeship:
Support the IT service desk core between dealership core business hours (currently 7:30 am – 6 pm weekdays and 8 am – 2 pm Saturdays on a shift rota system). Assist in call screening, prioritization, accurate and consistent call logging, and proactive resolution of end-user requests through an IT service desk. Assist in managing user access through Active Directory and dealer management systems under housekeeping procedures, ensuring systems are up-to-date and secure. Remote support and responding to all incoming email and telephone requests. Remote support and configuration of Apple devices. Software support for Server 2008, Windows operating systems Windows 7 and Windows 10, and MS Office versions 2010 – 2016, among other business software solutions. They support antivirus and backup solutions. Provide feedback to the team leader daily, weekly, and monthly. Provide accurate communication and adhere to all team and discipline standards, SLA, and team performance standards. Positive contribution to overall team performance and standards, maintaining high levels of customer satisfaction. Adhere to IT procurement standards and cost/price information. Issuing 3rd party vendors as required project resources and advised administration, documentation, and training – as required by service desk policies and procedures, including vetting and intranet updates for MADC.
When you join the Jardine Motors Group as a UK IT apprenticeship, you will have the opportunity to develop a rapidly progressive career and be responsible for delivering a high level of service. We believe that by identifying your talents and investing in your future, you will be able to develop the skills and gain experience that will enhance your career prospects.
Benefits of UK IT apprenticeships:
In addition to earning a competitive salary, you’ll also have access to a range of other benefits, including:
Thirty-three days annual leave (including bank holidays) + your birthday leave if it falls on a working day. Annual leave buy-back scheme and availability of 2 days of charity work paid annually. Academic Release and Course Enrollment. Enhanced maternity/adoption/paternity leave options. Cycle Work Purchase Scheme. Vehicle purchase schemes (across all JMG brands) and preferential parts, service, and labor rates. Employee Care Helpline Pension Scheme and Life Insurance.
As part of our mission to be the best motor retailer, as you decide, we believe in offering a collaborative and innovative environment, free from prejudice or stereotypes, where everyone gives their full potential. The self can find ease in working, enabling all talents to shine.
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