Our team is looking for a Technical Support Analyst 4 Onsite for our company. You must have experience supporting Windows desktop users in an enterprise environment. A passionate and hardworking person is needed.
| Company Name | ARK Solutions |
| Updated | 19th Dec22,Monday |
| Location | Richmond, VA |
| To apply for Technical Support Analyst 4 Onsite Job Please: | Click Here |
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Responsibilities-Technical Support Analyst Job
- As a Technical Support Analyst 4 Onsite, you will handle the management and monitoring of customer IT problems using helpdesk tools
- You have to make sure the delivery of high-performance IT support services
- Must work with customers closely to help in fixing software and application problems on desktops, laptops, mobile devices, and printers
- You will provide management with suggestions for systems and process improvements
- Handle troubleshoots software and hardware issues and optimizes the level of direct services to field staff
- Installation and management in testing and upgrading of new and existing hardware and software
- Give suggestions to solve advanced problems, troubleshooting, root cause analysis
- Develop job aids for internal client staff to maximize the use of infrastructures such as SharePoint and Office products.
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Required Skills-Technical Support Analyst 4 Onsite Job
- Must have superb customer service skills with a Customer First attitude
- Working experience in desktop products
- Capable of using troubleshooting tools and skills in managing and administering desktops, and wireless devices
- Superb research and investigative skills
- Working experience and great knowledge in Active Directory, GPOs, remote and basic networking
- Understanding of IT concepts and new technologies
- Capable of troubleshooting hardware and software problems and providing solutions to customers
- Excellent communication skills
- Excellent knowledge of software packaging and deployment.
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