Technical Support Analyst 4 Onsite

Technical support analyst 4 onsite

Our team is looking for a Technical Support Analyst 4 Onsite for our company. You must have experience supporting Windows desktop users in an enterprise environment. A passionate and hardworking person is needed.

Company NameARK Solutions
Updated19th Dec22,Monday
LocationRichmond, VA
To apply for Technical Support Analyst 4 Onsite Job Please:Click Here

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Responsibilities-Technical Support Analyst Job

  • As a Technical Support Analyst 4 Onsite, you will handle the management and monitoring of customer IT problems using helpdesk tools 
  • You have to make sure the delivery of high-performance IT support services
  • Must work with customers closely to help in fixing software and application problems on desktops, laptops, mobile devices, and printers
  • You will provide management with suggestions for systems and process improvements
  • Handle troubleshoots software and hardware issues and optimizes the level of direct services to field staff
  • Installation and management in testing and upgrading of new and existing hardware and software
  • Give suggestions to solve advanced problems, troubleshooting, root cause analysis 
  • Develop job aids for internal client staff to maximize the use of infrastructures such as SharePoint and Office products.

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technical support analyst 4 onsite

Required Skills-Technical Support Analyst 4 Onsite Job

  • Must have superb customer service skills with a Customer First attitude
  • Working experience in desktop products 
  • Capable of using troubleshooting tools and skills in managing and administering desktops, and wireless devices
  • Superb research and investigative skills
  • Working experience and great knowledge in Active Directory, GPOs, remote and basic networking
  • Understanding of IT concepts and new technologies
  • Capable of troubleshooting hardware and software problems and providing solutions to customers 
  • Excellent communication skills
  • Excellent knowledge of software packaging and deployment.

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