Our team is looking for a Service Desk Technician I for our company, CIT, in Franklin, WI.
| Company Name | CIA |
| Updated | 16th Dec22, Friday |
| Location | Franklin, WI. |
| To apply for Service Desk Technician I Job Please: | Click Here |
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Requirements-Service Desk Technician I Job
- You must have completed Bachelor’s Degree in Computer Science and Information Systems
- Must have 1-3 years of IT service desk experience.
- A+ Certification and ITIL Foundations Certification needed
- Capable of reading, speaking and understanding English.
- Excellent communication skills
- Working experience with PCs using Windows, MS Office (Word, Excel), Microsoft Project
- You must be capable of sorting out practical issues and dealing with a variety of concrete variables
- Excellent decision-making and time-management skills.
- Explain problems, collect data, and draw valid conclusions.
- Always ready to function comfortably in a fast-paced environment
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Responsibilities–Service Desk Technician I Job
- As a Service Desk Technician, I have to receive, prioritize, and give response to incoming Service Desk requests
- You must maintain user and device event tracking through the global ticketing system.
- You must provide technical and troubleshooting assistance
- You have to Enroll and administer mobile devices.
- Maintain and support office telephone systems and software, audio-visual (AV) equipment
- Management of user/computer/group objects within Active Directory that includes password resets adds/moves/changes, and folder/share permissions
- Must provide technical and troubleshooting assistance related to the company’s critical business systems.
- You have to provide periodic assistance to internal and external auditors.
- Must take part in the creation and management of enterprise operations documents
- Make sure risks associated with changes to critical assets are considered.
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