Technical Support Specialist jobs and IT Technician jobs are now available on our website IT Jobs Update.
| Location | Alpharetta, GA |
| Job Type | Full-time |
| Job id | 53278 |
| Updated | 19-12-22 |
Required availability:
24×5 hour Client care. Accessible for all movements + End of the week available to join into work.
Experience perusing mistake logs (XML, JSON, java, or anything similar).
Acquainted with the framework for infrastructure association investigating (IPs, SSL endorsements, HTTP blunders, and so on..)
Incredible relational potentials(we are client confronting and now and again on phone calls with CTOs or VPs. We require a degree of impressive skill inside and remotely).
Second Language is an or more, mainly Spanish, yet additionally Mandarin, French, German, Brazilian-Portuguese.
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Responsibilities of Technical Support Specialist
- In light of the client’s well-being, the TSS shows remarkable critical thinking and specialized abilities to settle the client’s inquiries and additionally specialized difficulties.
- Precisely report all client associations, exploration, and goals. Give login, search, convenience, and specialized help for various exclusive items and administrations.
- Technical Support Specialists provide item information essential to exhibit the items and administrations we sell ably. Train, support, exploration, resolve and answer requests and accelerations from interior and outer clients.
- Help clients with the establishment of item UI and site route.
- Technical Support Specialist Must be proficient in Interior framework information like CRM, charging, administrator devices, site, restrictive instruments, and creation frameworks.
- Perform basic program investigating.
- Analyze requirements, for example, value-based exploration, volume, Heighten issues and work intimately with outside groups when necessary until finding the solution to the problem.
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Qualification of Technical Support Specialist
- Intense client concentration to collaborate with clients.
- Technical Support Specialists must have critical thinking and fundamental specialized abilities.
- Core Client assistance abilities.
- The remarkable composing capability required.
- Acquainted with Succeed/Word/Standpoint/PPT/Access/Visio/WebEx/Lync/Skype.
- Potential to perform various tasks and handle approaching calls as well as messages.
- Client assistance/Cooperative person arranged, including global partners. Professional disposition and positive attitude consistently.
- Accessibility to work freely on doled-out projects.
- Ideally: Spanish or another second language (for example, German, French, Brazilian-Portuguese, or Mandarin).
- Favored: 2 or long-term degrees or equivalent experience. Liked: Acquainted with the framework-to-framework association investigating (IPs, SSL declarations, HTTP mistakes, and so on..)
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