Technical Support Engineer Communicates customer trends and feedback to monitor developments to products, tooling, documentation, and process
SERVOSITY, NEW YORK
| Location | Anywhere, USA |
| Job type | Full-Time |
| Average Salary | $40k-$60k |
| Experience | Little to None |
If you’ve ever wanted to collaborate with a company that understands you, Servosity is the company you’re seeking, and we’re seeking you!
The People
Our team is a great group to connect with for developmental chances. It is a rare opportunity to contribute to the progress of a swiftly improving product and a great place to expand your skills through actual on-the-job training.
Some things matter more than degrees or proficiency. These are the qualities of Technical Support Engineer we are looking for:
Qualities of Technical Support Engineer
- Technical expertise – Technical Support Engineer don’t have to know what you’re doing before you start, you just need to be able to understand the concepts and learn the rest as you go.
- Learn by performing – If you live and breathe technology as we do, you don’t have to earn a certification to demonstrate your skills. If you have an Exquisite farm in your garage, that shows that your potential is better than any college degree.
- An Inspiration to grow – Whether it’s writing lines to automate job tasks for pinpointing complications and delivering possible solutions, we want someone who will help us make Servosity grow every day.
- Do the hard stuff – When a hurdle stands in the way of an objective, we get a grip on it.
- Move Speedily – Things transform constantly in our industry, you can’t get stuck in a track or you’ll never continue. This isn’t for everyone.
This job is designed from the scratch for someone with no degrees, certifications, or proficiency.
Some of our successful people are just really into what they perform and taught themselves how to do it.
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Benefits
- Work from anywhere in the country. – We want you to work hard but provide you the freedom to do it anywhere you want. As long as you’ve got good internet and a quiet place for calls, you don’t even have to be indoors.
- Flexible schedule – During your training period you’ll be required to work within our normal support hours of 9 am to 6 pm EST, but after you’re ready to work on your own, we’re happy to discuss your preferred hours.
- Full benefits package – Medical, dental, vision, life, work.
Responsibilities of Technical Support Engineer
- Technical Support Engineer is responsible for assisting our partners with all their support needs. This includes email, phone, tickets, support, and remote sessions, both solo and with partners.
- Helping our Fully Managed team to monitor and repair issues with partner backups.
- Being the Champion & the Product Expert for our partners.
- Ensure our partners’ proficiencies with Servosity are always magnificent.
- Communicating customer trends and feedback to monitor developments to products, tooling, documentation, and process.
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