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PrudentRx, LLC

the remote Service Desk Technician is accountable for offering technical assistance and support to remote users related to computer systems, hardware or software, and internal systems. A proficient Remote Service Desk Technician answers inquiries, performs diagnostics, compensates for issues, and initiates solutions ensuring process conformity while completing assigned tasks on time. Customer service, Excellent communication, and problem-solving skills are critical elements for a Service Desk Technician.

Position Details

LocationUnited States-Remote/Telecommute
Job typeContract
Company NamePrudentRx, LLC

Instrument and hardware offered. Interviewing, training, and orientation are conducted virtually.

Must Read: How to find remote entry-level jobs

Responsibilities of Remote Service Desk Technician

Remote Service Desk Technician

Level I

  • Serving as the first point of contact for customers looking for technical assistance via phone, chat, email, and tickets.
  • Maintaining internal/external teams with respect to software applications and hardware problems.
  • Managing new user accounts and hardware.
  • Identifying, researching, and resolving technical issues adding spyware,  malware, viruses, and technical computer issues.
  • Debugging and resolving system-related problems.
  • Increase issues, as required, to the next Tier.
  • Supporting knowledge of new applications and hardware.
  • Follow up with users, provide feedback and  check issues  through to resolution

Level II

  • Proven proficiency as a help desk technician or other user support role.
  • Managing user approach extras and transformations, setting security roles, and offering end support.
  • Management of Office 365 environment.
  • Management of Microsoft Active Directory.
  • Completing special projects as may be needed by IT Specialists, direct supervisors, or senior administration.

Requirements / Qualifications

  • High School Diploma or G.E.D.
  • Minimum 2+ years of proficiency working in a help desk environment
  • Strong communication skills
  • Fluency in English

Reasonable accommodations may be made to enable individuals with disabilities to perform important functions


  • Health
  • Dental
  • Vision
  • STD, LTD, Accident, and  Critical Illness.
  • Company Paid Life Insurance
  • 401(k) 100% company match up to 4%
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