Remote Service Desk Technician jobs

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PrudentRx, LLC

the remote Service Desk Technician is accountable for offering technical assistance and support to remote users related to computer systems, hardware or software, and internal systems. A proficient Remote Service Desk Technician answers inquiries, performs diagnostics, compensates for issues, and initiates solutions ensuring process conformity while completing assigned tasks on time. Customer service, Excellent communication, and problem-solving skills are critical elements for a Service Desk Technician.

Position Details

Instrument and hardware offered. Interviewing, training, and orientation are conducted virtually.

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Responsibilities of Remote Service Desk Technician

Level I

• Serving as the first point of contact for customers looking for technical assistance via phone, chat, email, and tickets.

• Maintaining internal/external teams with respect to software applications and hardware problems.

• Managing new user accounts and hardware.

• Identifying, researching, and resolving technical issues adding spyware,  malware, viruses, and technical computer issues.

• Debugging and resolving system-related problems.

• Increase issues, as required, to the next Tier.

• Supporting knowledge of new applications and hardware.

• Follow up with users, provide feedback and  check issues  through to resolution

Level II

• Proven proficiency as a help desk technician or other user support role.

• Managing user approach extras and transformations, setting security roles, and offering end support.

• Management of Office 365 environment.

• Management of Microsoft Active Directory.

• Completing special projects as may be needed by IT Specialists, direct supervisors, or senior administration.

Requirements / Qualifications

• High School Diploma or G.E.D.

• Minimum 2+ years of proficiency working in a help desk environment

• Strong communication skills

• Fluency in English

Reasonable accommodations may be made to enable individuals with disabilities to perform important functions

Benefits

• Health
• Dental
• Vision
• STD, LTD, Accident, and  Critical Illness.
• Company Paid Life Insurance
• 401(k) 100% company match up to 4%
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