WE HAVE THE POWER. THEY ARE OUR PEOPLE.
Are you passionate about learning about new and emerging technologies? Join our growing team as a Remote Support Engineer in USA.
We realize that our members are the heart of our company. That’s why they stay with us so long, and it’s also what attracts new clients to come on board.
Coretelligent is a leading provider of managed and co-managed IT support, cyber security, and cloud services. Our team of industry-leading professionals provides leading organizations with the services they need to thrive in today’s digital economy. We are one of the country’s most awarded IT service providers. Our creative, proprietary technology solutions and a full suite of security services provide complete; IT support 24/7/365 days a year, ensuring exceptional business performance, data protection, and security of our client’s most delicate information assets.
Our company was founded in 2006; the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.
We want every employer to know they are valued and appreciated. That’s why we offer competitive compensation and benefits to our clients. Day 1 medical and dental coverage, employer-paid short-term and long-term disability, and a 401(k)-matching program.
Blue Cross Blue Shield Health Insurance
Flexible Spending Account – Health Care and Dependent Care
401K with company match
Three weeks vacation
About the team:
Charged with supporting end-user-initiated requests, RST’s support team handles incoming and scheduled work for end-users of all skill levels. Providing repair and end-user education for workstations, Office and GSuite, standard and enterprise applications, peripherals and hardware, connectivity, stability, and accessories such as printers, hotspots, mobiles, tablets, and phones.
About the position:
A Remote Support Engineer in USA resource can design, build and support a client site in one place from the ground up in two typical 8-hour work days. This design requires 5 to 25 users, an active directory, a mail server, remote access, network printing, network sharing, routing, and Internet connectivity.
Responsibilities Remote Support Engineer in USA
Receives and responds to internal incident escalations to provide consultation on the next steps or additional assistance to the user
Receives and responds to incoming incident requests from clients and internal and external users
Performs routine maintenance of computer equipment and its peripherals
Provides regular and timely incident status updates to all parties (internal and external).
Maintains detailed documentation, notes and actions pending or completed on all support tickets.
Reforms incident volume triage and troubleshooting to resolve incidents
You are familiar with standard concepts, practices, and procedures in a support environment
Relies on experience and judgment to plan and achieve goals
Performs various technical tasks to complete required work or remediate incidents
Works under general supervision
The role requires a degree of creativity and freedom in the troubleshooting process.
Assists senior-level engineers with problem research and documentation.
Requirements for Remote Support Engineer in USA
Must have the ability to sit at a computer for extended periods. Must be able to perform physical activities such as, but not limited to, lifting heavy equipment (up to 25 pounds unassisted), bending, standing, climbing, or walking.
Excellent communication at all levels within the organization, both written and verbal
Detail-oriented and highly organized, with the ability to document critical information and processes effectively.
Follow and adhere to defined processes and procedures
Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
Must have an ability to multi-task, prioritize and manage time effectively in a highly dynamic environment
Excellent interpersonal skills and professional demeanour
Excellent customer service skills
Must be an experience of 3 to 5 years as a Support Engineer or PC Admin in a call centre environment
To apply for more Remote IT help desk jobs in USA, visit our website, Latest IT jobs Update.
At IT Jobs in USA, we are committed to diversity and equality. We believe everyone should have an equal opportunity to succeed in their selected field; here, we provide a platform through which you can find all types of IT JOBS worldwide. We encourage applications from all backgrounds and strive to create an inclusive environment for all our employees.