Remote IT Service Desk Manager jobs

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Remote IT Service Desk Manager

Remote IT Service Desk Manager jobs

Kepler Vision is already going through enormous development and increasing its IT Department. We are looking for an IT Service Desk Manager to connect our IT Department in Bloomington, IL. This position will be accountable for administering our IT Service Desk staff. The IT Service Desk Manager is also responsible for offering excellent end-user proficiency and applying best practices in IT Service Management (ITSM). The ideal candidate should be willing to jump head-first into any issue and signify a willingness and potential to learn.

Responsibilities of Remote IT Service Desk Manager

Remote IT Service Desk Manager
  • Remote IT Service Desk Manager administer the current team of IT Service Desk professionals.
  • Responsible for recruiting new Service Desk workforce and improving training plans for new recruiters.
  • Provide performance feedback and strategies for development.
  • Communicates with team members, internal business partners, and leadership regularl
  • y regarding all features of Service Desk operations and ongoing technical problems.
  • Make sure all support requests are well documented and all service level agreements (SLA) are completed.
  • Inspect ticket volume, call handling, and other performance metrics.
  • Cooperate problem tickets and build up problems for suitable parties.
  • Helps support software and hardware purchases as required.
  • Rectifies the requirements for upgrades, formulations, or new systems to report leadership.
  • Explore technical obstacles and document solutions for the knowledge database.
  • Other IT project duties as allocated.

Education

Graduate’s degree in Computer Science, Information Technology, or a related field preferred.

Experience and Qualifications of Remote IT Service Desk Manager

  • Minimum 5+ years of relevant proficiency.
  • Excellent customer service and communication skills.
  • Preferable candidates should be familiar with ITSM.
  • Knowledge of different computer software hardware, and superficials, adding Office 365.
  • Potential to work independently and assign tasks in a fast-paced environment.

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Other

Hours worked will be regular business hours but could add periodically nights and weekends.

Some travel would be needed

Salary is negotiable and dependent upon proficiency

Remote IT Manager Jobs and Top-Paying jobs

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