Remote IT Service Desk Analyst-IT Job in USA

Cloud Engineer

Our team is searching for a Remote IT Service Desk Analyst for our company Gallagher. 

 We deal in insurance, risk management, and consulting services. Our mission is to help businesses grow and people prosper.

Company NameGallagher
Updated8th Dec22, Thursday
LocationHouston, Texas, United States
To apply for Remote IT Service Desk Analyst Job Please:Click Here

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Responsibilities-Remote IT Service Desk Analyst

  • As a Remote IT Service Desk Analyst, you will handle telephone calls, emails, and self-service tickets from internal and external customers regarding IT problems and requests.
  • You must dig out the root cause and provide creative and timely solutions to ensure customer productivity. 
  • Must provide a basic level of hardware troubleshooting and installation on specified products to customers.
  • You have to maintain integrity and communication, customer service for all support queries
  • Must show flexibility to backfill for peers when coverage is required
  • Ready to bring improvements to train, coach and have the technical knowledge to help increased fix rate within our organization
  • You must be capable of multitasking in a fast-paced Service Desk environment with clients
  • Determined to participate, develop, and publish support materials for the Knowledge-Centered Services Support model.
  • Must Support, troubleshoot and manage different IT Network resources for customers 

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remote IT service desk analyst


  • Must have an Associate degree or equivalent of 2 or more years of professional experience.
  • You must have IT Service Desk Call Center experience
  • Always ready to follow well-defined processes.
  • Expertise with Microsoft Office products and Acrobat Pro.
  • troubleshooting skills needed.
  • Excellent communication skills with strong organizational skills required Capable of handling stressful periods
  • Ability to complete assigned tasks.
  • Must be highly decisive and capable of taking decisions on time
  • Capable of working in a team environment and helping team members with the fluctuating workload.

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  • Must have 2 or more years of experience in the following technologies, Logmein, Remedy, Microsoft SCCM, Active Directory, Cisco IP Phone Solutions.
  • Check all data, find problems, and draw logical conclusions.
  • Experience in IT operations and process management.
  • Capable of translating technical information into business language and understanding incident management
  • Explain abilities to troubleshoot and isolate problems between networks, hardware, and other applications.

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