We seek a Remote IT Help desk Specialist to provide technical assistance and support related to computer systems, hardware and software by answering user questions.
Vitalize Health is a leading value-based senior care platform that has raised over $70 million in funding from leading healthcare investors. We partner with and support primary care practices through bold financial incentives and intelligent technology. We bring together a Medicare ACO, virtual and home practice, and digital health platform to equip our physician network with everything they need to successfully care for their patients and stay ahead of the curve in a fast-changing healthcare system. Our private equity-backed company works with more than 500 providers and manages more than $2 billion in annual healthcare spending.
About our growth
Vitalize Health grew 150% yearly and now works with 280 primary care practices in 16 states. The company’s all-in-one, vertically integrated value-based care delivery solution is responsible for $2 billion in medical spending. The company is expanding its roots into new markets while increasing practice concentration in present ones and has already begun contracting with regional and national Medicare Advantage plans.
Why you will love working here
We are an employee-oriented company that deeply cares about solving problems in the healthcare sector. We are open and collaborative and want to improve the interaction of doctors with patients and their treatment. Our rapid growth means we value teamwork. You will appreciate your curiosity, tenacity, and ability to challenge the status quo; approach problems with an optimistic attitude. We are a diverse team of doctors, technologists, MBAs, nurses, and operators. You’ll significantly impact people’s lives and ultimately feel like you’re doing your best work here at Vytaliza.
Your opportunity
We seek a Remote IT Help desk Specialist to provide technical assistance and support related to computer systems, hardware and software by answering user questions, training users in the primary system and computer functions, resolving system and user issues, and solving problems in a timely and professional manner. The right candidate will be a team player who will deliver excellent customer service and have a reliable, solution-oriented work ethic. This role will report to the IT Administrator.
Duties for Remote IT Help desk Specialist
- Ensuring that support tickets are handled in the fastest possible manner.
- Ability to assess the severity of IT issues and resolve them accordingly.
- Understanding all standard company software and authorization ensures employees always have all the tools they need.
- Ability to deploy, configure and support operating systems on desktop and mobile devices
- We regularly evaluate our IT systems to ensure they meet the requirements.
- Solving all the problems employees have with their IT systems and software.
- Providing safe and secure data storage.
Requirements for IT Help DESK SPECIALIST
Must have at least one year of experience in a Help Desk environment
Diagnostics of technical problems.
Working knowledge and experience in office automation, including Microsoft Office 365
Working knowledge of Microsoft Active Directory, networking, IT security concepts, and best practices
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Entrepreneurial spirit, sense of ownership, and comfortable operating in ambiguity
Solution-oriented with the ability to think strategically and creatively when making decisions.
Must have a Strong work ethic to exceed expectations and goals
Must be able to guide others and able to take direction and feedback well, yet forward-thinking to challenge the status quo
Ability to act honestly, professionally, and discreetly.
Knowledge of Microsoft Office Suite or related software.
Advantages/benefits
Competitive base compensation
Annual bonus potential
Warehouse options
Health benefits in effect on commencement date; 100% coverage for the basic plan, up to 90% coverage for all other methods for individuals and families
Health and Wellness Program; up to $300 per quarter for your overall well-being
401K plan in effect on the start date; 100% to 4% of your annual salary
The company pays STD/LTD
Technology settings
Ability to help build market leadership in value-based healthcare in a rapidly growing organization
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