Pensions Administrator in Norfolk


The bulk purchase annuity (BPA) team is now hiring pensions administrator in Norfolk – we look forward to meeting hardworking individuals with excellent organizational and communication skills, experience in manual application of data and passion for providing excellent customer service.

The BPA Operations team in Norwich provides a complete ‘Cradle to Grave’ range of management and support services in a large portfolio of Defined Benefit and Innovation customers. Managing last-minute pension schemes is recognized throughout the industry as a challenging and exciting task – you will need to be motivated to deal with the ever-changing needs of manual and state-of-the-art processes.

The role as pensions administrator in Norfolk is ideal for those who are looking for a challenge and enjoy working in the field of mathematics, as you will be able to handle high value claims and complete complex calculated pension benefits from the customer. We will fully support and train those who thrive in this environment, focusing on resources and addressing individual responsibility.

 Here at Aviva we have a smart working policy which means that your training and your role will be a combination of office work and homework.

This will be agreed with your manager depending on the role.

Norwich is the headquarters of our office, but we are open to potential work in one of our other offices across the country.

Pensions Administrator in Norfolk

Duties and Responsibilities as Pensions Administrator

Owning and guiding schemes by our trustees and policyholders from start to finish management

Use data to automate, and advance, where possible, to eliminate complexity from our process

Owning customer demand from start to finish, giving them confidence in Aviva

Personal responsibility for the generation of all manual calculations and literature for individual quotes

Understanding and interpreting the benefits of various schemes, pension legislation and system barriers to service demand

Creating an environment that fosters dedication, passion and energy.

Skills and Experience Required

  • Extraordinary math skills are required – you will ideally have the relevant skills to demonstrate your ability (for example a degree focused on mathematics or equivalent)
  • Excellent skills in Microsoft Excel and Word
  • Effective Writing Communication Skills for Customer Interaction – Experience working individually with customers
  • It would be beneficial to work on designated benefit pension schemes, but not necessarily.

What will you get for this role?

  • Salary up to £ 22,000 depending on skills, experience and qualifications
  • Generously agreed partnership pension scheme
  • Annual Performance Bonuses and Regular Salary Reviews – This role is linked to our strong pay growth scheme.
  • Option to buy / sell up to bank holidays and 5 extra days in addition to 25 days holiday allowance
  • Up to 40% discount on some Aviva products through “My Aviva Extras” plus discounts for friends and family (some exceptions apply)
  • Excellent range of flexible benefits to incorporate matching share save scheme

Working at Aviva

At Aviva, we are people with a purpose. To be with you today, for a better tomorrow.

We revitalize it by making sure that risk management is at the heart of the way we all work. We love people who do the right thing for our customers and our colleagues. We want people who speak, who take responsibility, and who make good decisions.


The way we do this is also important. We are all about our people – it’s you – so we can be very flexible. If you want to spend some time working from home or change your schedule so that you can pick up your children or take care of someone in your family, we are very open to it. In fact, we do not advertise the characters as part-time or full-time, because we know that each person has different needs, just as each business area has different needs. Therefore, it is up to you to discuss working hours during your interview.

We value integrity and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to do their best and it starts with you.

We interview every disabled applicant who meets the minimum standards for employment. After applying, please send us a separate email stating that your disability is obvious and we will make sure we interview you.


We would love it if you could submit your application online for the job of pensions administrator in Norfolk. If you need an alternative way to apply, please call or email Dylan Wood.

* As stated in the Equality Act 2010 *. By ‘minimum standard’ we mean that you must provide us with evidence that shows that you generally meet the required competency level and that you have the qualifications, skills or ability to perform the role. Experience is required. For more IT jobs click here


Norfolk Permanent Full Time

Reference: 1612693460

  • Banking & Insurance


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