Lvl 1 Service Desk Engineer-IT Job in USA

Lvl 1 service desk engineer

Job Description

We are looking for Lvl 1 Service Desk Engineer for our company. We are Top Global Partners. We need a dedicated and passionate person to support one of our most high-visibility projects. You will get to work directly with their internal employees across the enterprise. This is a fully remote opportunity. Come and join us to connect with our team for more details.

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Company NameInnovien
Updated 6th Dec22,Tuesday
Job TypeRemote
LocationAtlanta, GA
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Requirements-Lvl 1 Service Desk Engineer

  • As a Lvl 1 Service Desk Engineer, you must have at least 2+ years of experience in a Help Desk/Support or Call Center role
  • Working experience in supporting O365 and Outlook migrations/upgrades on the support side
  • Must have great experience in using the ServiceNow ticketing system
  • Superb communication and Customer Service mentality
  • Excellent organizational skills and a go-getter mentality to solve issues quickly.

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Lvl 1 Service Desk Engineer


  • You have to provide phone support to end users to troubleshoot issues
  • Must maintain and communicate through emails, phone calls and meetings with individual users, BU, and local helpdesk support 
  • You can use teams or zoom to connect to users’ machines remotely
  • Management of personal ticket queues will be your responsibility
  • Escalate issues to lead/QA’s as required.

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