Job Description
We are looking for Lvl 1 Service Desk Engineer for our company. We are Top Global Partners. We need a dedicated and passionate person to support one of our most high-visibility projects. You will get to work directly with their internal employees across the enterprise. This is a fully remote opportunity. Come and join us to connect with our team for more details.
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| Company Name | Innovien |
| Updated | 6th Dec22,Tuesday |
| Job Type | Remote |
| Location | Atlanta, GA |
| To apply for Lvl 1 Service Desk Engineer Job Please | Click Here |
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Requirements-Lvl 1 Service Desk Engineer
- As a Lvl 1 Service Desk Engineer, you must have at least 2+ years of experience in a Help Desk/Support or Call Center role
- Working experience in supporting O365 and Outlook migrations/upgrades on the support side
- Must have great experience in using the ServiceNow ticketing system
- Superb communication and Customer Service mentality
- Excellent organizational skills and a go-getter mentality to solve issues quickly.
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Responsibilities
- You have to provide phone support to end users to troubleshoot issues
- Must maintain and communicate through emails, phone calls and meetings with individual users, BU, and local helpdesk support
- You can use teams or zoom to connect to users’ machines remotely
- Management of personal ticket queues will be your responsibility
- Escalate issues to lead/QA’s as required.
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