IT Support Specialist-Remote IT Support Job

IT Support Specialist

We are looking for an IT Support Specialist for our company. Our team needs a determined and passionate person. In our company, people strive to achieve the highest standards of performance and success. We are responsible for providing professional customer service and technical assistance.

Company NameHolland & Knight
Updated6th Dec22, Tuesday
LocationHeadquartered in Tampa, Florida
Job TypeRemote
To apply for IT Support specialist Job Please:Click Here

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Responsibilities-IT Support Specialist Job

  • As an IT Support Specialist, you have to provide telephone and desk-side problem-resolution support for all corporate users of computers
  • You must learn all internal business applications and provide general PC/Network support and general application support to a distributed user base.
  • You have to be the initial contact for troubleshooting hardware/software PC and printer problems.
  • Identify, troubleshoot, resolve, and escalate desktop computer hardware, software, and configuration issues.
  • Find out, troubleshoot, resolve, and escalate problems related to the local area network 
  • Maintain Log all calls and activities in a tracking system.
  • You have to handle special projects and additional duties.

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  • Must have 3-5 years of experience in performing level one help desk support working as part of a corporate help desk/IT team.
  • You must have a Basic Technical Certification 
  • Strong customer service, with good follow-through skills required
  • Working experience with networking technologies
  • Working experience with network voice and data cabling.
  • Always ready to work well with others in a team environment requiring minimal supervision.
  • Superb written and verbal communication skills
  • Completed Bachelor’s degree

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Perks and Benefits

  • We offer four weeks paid time off per year, increasing every 5 years; ten paid holidays per year
  • Enjoy comprehensive health, dental, and vision plans, including for domestic partners
  • You can get short and long-term disability insurance.

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