IT Support Specialist



IT Support Specialist jobs, Remote IT jobs, IT Technician jobs, and more are now available on our website IT Jobs Update.

Job Overview

LocationLas Vegas, NV
Job TypeFull-time
HospitalityHotelInformation Technology

Job Responsibilities of IT Support Specialist

IT Support Specialist
IT Support Specialist
  • Offer 1st-level support to business users by solving and analyzing IT issues via phone and email.
  • Maintain/Compensate moderately tricky hardware, software, network, mobile device, remote user, and phone-related problems within a large enterprise environment.
  • IT Support Specialists must have 1st-level rectification and escalation of Major Incidents by applying the approved IT procedures.
  • Prepare daily shift reports and analyze them with weekly status reports.
  • Help create knowledge base articles, FAQs, checklists, and End User training.
  • Work with other support teams, including NOC, desktop support, project managers, application support, and engineers, to resolve technical problems.
  • Stay updated with system information, transformations, and updates.
  • Follow all standard Help Desk procedures and policies.
  • Guide with moving instruments from time to time.

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Job Requirements

  • IT Support Specialist must have three years of significant, recent maintenance/compensating proficiency in all aspects of Windows 7, Windows XP, MS Office 2010 and 2013, and Internet Explorer 9 and above.
  • Must have two years in a customer service position within an IT support team.
  • Excellent MS Office 2010/2013 understanding from a customer and compensating perspective, especially Outlook, Word, Excel, and PowerPoint.
  • Must have Significant potential to set up and structure mobile devices of all OS types, including windows e, Blackberry, Android, and Apple iOS.
  • Knowledge of Microsoft Exchange and proficiency in supporting customers working with Outlook 2010 and Exchange 2010 favored.
  • Must have a Strong understanding of the PC hardware components and previous proficiency in installing Operating Systems and software on bare hardware.
  • Strong written and oral communication skills.
  • The Help Desk is a 24×7 function. Applicants must be very sustainable and willing to work during holidays and on shifts as needed.
  • Must be able to learn quickly and be very self-sufficient with limited training needed
  • Significant capability to different tasks and work independently with minimal supervision.
  • 2-4 year degree in a Technical field
  • IT-related certifications favored – e.g., A+, Network+, Security+, ITIL, or MCP.
  • Understanding of basic ITIL principles favored.
  • Basic knowledge of networking concepts, including TCP/IP, ICMP LAN/WLAN/WAN, DNS, DHCP, VPN, RSA, 802.1x authentication, 802.11 wireless networking, proxy, certificates, and FTP (SSL & SSH), and ability to remotely troubleshoot connectivity problems for end users.

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