in LAS VEGAS, NV
at WYNN CAREERS
IT Support Specialist jobs, Remote IT jobs, IT Technician jobs, and more are now available on our website IT Jobs Update.
Job Overview
| Location | Las Vegas, NV |
| Job Type | Full-time |
| Hospitality | HotelInformation Technology |
| Updated | 16-1-23 |
Job Responsibilities of IT Support Specialist
- Offer 1st-level support to business users by solving and analyzing IT issues via phone and email.
- Maintain/Compensate moderately tricky hardware, software, network, mobile device, remote user, and phone-related problems within a large enterprise environment.
- IT Support Specialists must have 1st-level rectification and escalation of Major Incidents by applying the approved IT procedures.
- Prepare daily shift reports and analyze them with weekly status reports.
- Help create knowledge base articles, FAQs, checklists, and End User training.
- Work with other support teams, including NOC, desktop support, project managers, application support, and engineers, to resolve technical problems.
- Stay updated with system information, transformations, and updates.
- Follow all standard Help Desk procedures and policies.
- Guide with moving instruments from time to time.
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Job Requirements
- IT Support Specialist must have three years of significant, recent maintenance/compensating proficiency in all aspects of Windows 7, Windows XP, MS Office 2010 and 2013, and Internet Explorer 9 and above.
- Must have two years in a customer service position within an IT support team.
- Excellent MS Office 2010/2013 understanding from a customer and compensating perspective, especially Outlook, Word, Excel, and PowerPoint.
- Must have Significant potential to set up and structure mobile devices of all OS types, including windows e, Blackberry, Android, and Apple iOS.
- Knowledge of Microsoft Exchange and proficiency in supporting customers working with Outlook 2010 and Exchange 2010 favored.
- Must have a Strong understanding of the PC hardware components and previous proficiency in installing Operating Systems and software on bare hardware.
- Strong written and oral communication skills.
- The Help Desk is a 24×7 function. Applicants must be very sustainable and willing to work during holidays and on shifts as needed.
- Must be able to learn quickly and be very self-sufficient with limited training needed
- Significant capability to different tasks and work independently with minimal supervision.
- 2-4 year degree in a Technical field
- IT-related certifications favored – e.g., A+, Network+, Security+, ITIL, or MCP.
- Understanding of basic ITIL principles favored.
- Basic knowledge of networking concepts, including TCP/IP, ICMP LAN/WLAN/WAN, DNS, DHCP, VPN, RSA, 802.1x authentication, 802.11 wireless networking, proxy, certificates, and FTP (SSL & SSH), and ability to remotely troubleshoot connectivity problems for end users.
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Remote IT Jobs and Top-Paying jobs
For more information about IT jobs and Remote It jobs, visit our website IT Jobs Update. We provide here detailed information about IT jobs in the USA. Our vision is to provide equal opportunities for young people to get the latest IT jobs to expand the top-paying IT jobs and IT Jobs worldwide.
