IT Support Manager job in the United States, Jan 2023

IT Support Manager

IT Support Manager jobs, Remote IT jobs, IT Technician jobs, and more are now available on our website IT Jobs Update.

Location: Newark, CA

Average Salary: Employer-Provided Salary:$95K – $135K 


IT Support Manager
IT Support Manager
  • Resolve various IT support requests in a high-volume mixed Mac/PC environment.
  •  Manage requests to appropriate IT personnel and drive resolution to meet SLAs as necessary.
  • Grow processes and documentation to ensure timely requests are resolved, and train employees on new procedures.
  • Perform as a point of escalation for high-priority support requests.
  • Create performance reports and SLA metrics for management review and utilize results to develop customer support.
  • Administrate user approach, permissions, and licenses around multiple business applications (JIRA, NetSuite, JAMF, G Suite, Microsoft 365, Adobe CC, Zoom, etc.)
  • On-site support of corporate headquarters, including conferencing and employee access systems.

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Requirements of IT Support Manager

  • Graduate’s Degree in computer science/information systems, business, or similar Proficiency.
  • 1-2 years’ ability in an IT supports management role or 5-7 years’ command as a senior support technician.
  • Expert at utilizing and developing support ticketing systems in a high-volume environment.
  • Significant leadership and decision-making skills

Bonus Points:

Must have Proficiency in working with traders to buy and categorize new software and hardware solutions.

Project and program management proficiency deploying company-wide initiatives.

Familiarity with NIST 800-171 or ISO 27001 standards.

Vital networking and system administration background.

FreeWire offers attractive benefits, including:

Must Read: How to Find Entry-Level Remote Jobs

Remote IT Jobs and Top-Paying jobs

For more information about IT Support Manager jobs, IT jobs, and Remote It jobs, visit our website, IT Jobs Update. We provide here detailed information about IT jobs in the USA. Our perception is to provide equal opportunities for young people to get the latest IT job information further to expand the top-paying IT jobs and IT Jobs worldwide.


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