- IT Support Analyst in Uk (Leeds, UK)
- Jan 26, 2023
IT Software & SaaS
A career at Arup gives you the opportunity to make a positive difference in the world. Independently owned and free-minded, we attract a diverse mix of people to work on ground-breaking global projects. We are committed to being a digital leader in the built environment and have digital teams and experts around the world who collaborate on world-leading software, data, and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, skills, and expertise.
Our digital technology team is a proud winner of IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.
Role as IT Support Analyst in Uk:
We are seeking an IT Support Analyst in Uk to be the gateway to technology services for the rest of the organization. You will help increase business productivity by adopting a customer-focused, proactive and collaborative approach to anticipating and resolving technical issues. You will provide support and technical expertise for a range of issues related to hardware, software, peripherals, and projects.
Working under the guidance of a local service lead, you will be part of a large team that delivers customer-focused digital services to Arup globally. This is a full-time, Level 2 support role in a general IT support infrastructure with a business-focused mindset.
We provide all our people with opportunities to develop their skills with challenging and innovative work in an environment that allows individuals to flourish. We believe in continuous learning; To provide a culture that is naturally curious and always stimulating. One that promotes self-discovery and gives people time to be creative.
“As IT Support Analyst in Uk, I enjoy the variety of my role – no two days are the same. One day I might be reassuring a nervous presenter to present in front of hundreds of colleagues via live stream. The next day I might be trying to remotely fix a laptop with a colleague that’s overdue or showing them how to get the most out of the latest digital tools. – Caitlin, Brisbane
You should apply for IT Support Analyst in Uk if:
You are passionate about helping people get the most out of technology. You are excited by the opportunity to learn new things. You value career development and are open to new opportunities.
Role responsibilities include:
Acting as client contact for all requests from staff regarding digital technology, desktop (Windows, O365, etc.), and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.); add and grow other digital technology teams as needed Provide value-added services to the business, work closely with the leadership team to help drive technology and transform business activities Workstations, laptops, Configure, deploy, maintain, troubleshoot and support printers, mobile devices, phones and other computer and telecommunications equipment hardware (PCs, Macs, mobiles, etc.), software, and services (video conferencing, remote access, etc.) by solving complex problems and determining the source of problems. Are and rank their level and priority. And nature. Assist with a range of office-based technology needs – installations, moves,
changes, etc., including staffing requirements and infrastructure requirements, working closely with other DT service teams, responding to service tickets, documenting and resolving service tickets in a timely manner according to an agreed service level Documented methodology. Assist the Software Asset Management team in maintaining applications (license management and version Control). Assisting in communication and training about technological change. Playing an active role in our team: helping to create an inclusive environment, sharing our knowledge, and promoting technology best practices with colleagues.
Some of the technology you could expect to support includes:
Personal computing (HP, Mac, etc.) Mobile computing (iPhone, iPad, Samsung, etc., depending on office or regional policy) Microsoft Windows operating system, Mac OS X (limited) Microsoft 365 and related services (i.e., OneDrive (for business, MS Teams, etc.) Cloud-based solutions (Azure, AWS, etc.) Global standards-based video conferencing hardware/software Office printers and copiers (these vary by the office or regional policy)
Please don’t be discouraged if you don’t meet every point below – if you meet most and are highly motivated by the role and keen to learn, we’d still be interested in hearing from you.
Requirements and skills
Essential skills and knowledge for IT Support Analyst in Uk:
Some (1 to 3 years) experience working in a regional or global organization providing desktop support services in a Microsoft environment. With strong technical aptitude and willingness to learn, as IT Support Analyst in Uk you have the ability to develop your technical knowledge and apply new skills Must have a proven track record. A fast-paced environment Good analytical skills, ability to solve complex problems, and openness to share knowledge and thinking with others Experience with ServiceNow or similar IT service management systems Working in a professional services organization Some experience.
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