- AKQA Inc
- London, UK
- IT Support Analyst in London
- Dec 05, 2022
IT Software & SaaS
JOB DESCRIPTION
At AKQA, we believe in the imaginative use of art and science to make beautiful ideas, products and services. With a pioneering and collaborative approach, we design accommodative digital services and applications that seize the imagination while delivering splendid returns for our clients.
As an IT Support Analyst in London, you will primarily provide exceptional service through remote and desk-side support to a global customer base in a demanding, fast-paced environment. You will demonstrate outstanding technical skills and individual initiative while maintaining a friendly, customer-focused attitude.
If you adhere to AKQA’s core values of innovation, service, quality and thoughtfulness, you will be excited to be a part of our success. You’ll grow as you take on new challenges and constantly strive to improve our service.
Based in London, As IT Support Analyst in London, you will work in an environment that promotes a dynamic and competent culture,
Role As IT Support Analyst in London:
Provide onsite/remote support to the London studio and remote support to other AKQA offices in the EMEA region.
Onboarding and offboarding of new and departing employees, including customer account administration.
Imaging and deploying Mac and PC hardware, as well as tracking asset lifecycle management from onboarding to de-provisioning
Troubleshoot hardware, software and networking issues on Macs and PCs
Responding to IT calls and trouble tickets in a multi-office, multi-regional environment; Following internal procedures and escalation processes using our ticketing system
Developing clear and to-the-point documentation and procedures for departmental tasks
Providing weekly IT installations to new staff in our EMEA region
We maintain password protection, data integrity, and file system security for desktop environments.
Support and troubleshooting of printers and copiers
Maintain effective relationships with AKQA leadership and staff.
Proficiency in macOS and Windows is essential.
Skills And Experience as IT Support Analyst in London:
Experience with JAMF, Active Directory, Microsoft 365 and Google Workspace.
Experiment with Okta or other SSO providers.
Qualities and Features of IT Support Analyst in London:
Self-motivated and proactive spirit, with a willingness to learn and grow as part of a team
Ability to maintain a positive approach at all times, even under stressful situations
Experience supporting customers in a multi-regional and fast-paced environment.
Proven ability to handle challenging, fast-paced, responsive customer support
Proven ability to effectively and efficiently solve problems while recognizing customer ability levels and reaching out appropriately at each level.
Excellent communication skills in English Proven ability to balance, prioritize and organize multiple tasks
Have a strong customer service ethic, commitment to quality, and a desire to improve continuously.
AKQA is committed to supporting wellness and lifestyle choices for our team. We provide a wide range of benefits.
At IT Jobs in England, we are committed to diversity and equality. We believe everyone should have an equal opportunity to succeed in their selected field; here, we provide a platform through which you can find all types of IT JOBS worldwide. We encourage applications from all backgrounds and strive to create an inclusive environment for all our employees. If you want to read about visa sponsorship jobs, you can read out in our blogs section.
