- Pinsent Masons
- Manchester, UK
- Dec 08, 2022
IT Software & SaaS
Role as IT Support Analyst in England:
We currently have an IT Support Analyst in England vacancy in our Manchester office. You will work alongside an established IT Support Analyst in England, supporting staff in Manchester while working closely with the IT Support team in Leeds. Our European offices may also occasionally require cover.
You will be responsible for daily ensuring the smooth running and maintenance of all IT-related hardware and systems. This can range from setting up laptops and mobile phones to troubleshooting system or software issues. This role will facilitate involvement in many project rollouts, including our innovative workplace program to drive change across our business. This includes implementing an office desktop and other advanced technology to improve internal productivity.
We also have an IT service desk in the UK and Australia that provides 24/7 support, ensuring all IT issues are logged the first time. Calls will only be made to local teams that cannot be resolved over the telephone. A technical services team will assist with complex issues or major incidents during core hours.
The role is usually office-based; however, the team has worked flexibly from home and the office since the pandemic.
For an IT Support Analyst in England, we are looking for a dynamic and passionate individual with pain for people, IT and problem solving who is looking for their first position in a second-line role. In addition, you will have the following skills and abilities:
A minimum of 5 GCSE grades or equivalent, including Maths and English. Level 2 technology-based NVQ, HNC or BTEC qualification. This will be a customer-oriented role, so good communication skills are essential. Organized and methodical with the ability to work toward goals and objectives. Self-sufficient with the ability to use initiative and apply lateral thought processes to problem-solving.
What can we offer you?
Hybrid working – a mix of office and homework Entitlement to 25 days annual leave and opportunity to buy or rollover five days; Ability to claim up to 5 days for parental or care responsibilities; Contributory pension up to 5%; private health care; Death in Service Corps (4 x basic pay);
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