IT Support-1st line & 2nd line in Uk
Cameron Clarke Associates
Dec 20, 2022
IT Software & SaaS
IT Support-1st line & 2nd line in Uk | Blantyre, Glasgow| Full Time| £25,000 – £32,000 per annum
Established in August 2011, Plugdin Business Solutions offers cost-effective, tailored telecom and IT solutions to small and medium-sized businesses across the UK.
At Plugdin Business Solutions, we specialize in providing technical support to businesses remotely and onsite while working to the highest standards.
We are currently looking for a full-time IT Support-1st line & 2nd line in Uk, primarily to work on the help desk for one of our major customers, but you will also be involved in other work, so there is variety. It will be part of the work.
Why start a career with Plugdin?
All site visits are reimbursed at a rate of 45p per mile.
They offer an excellent comfortable working environment.
Company Pension Scheme
28 days holiday in a year
Skills Required for IT Support-1st line & 2nd line in Uk:
We cover most aspects of IT from Windows 10/11 issues, LAN and Wi-Fi, routers and switches, Active Directory, physical and virtual servers, and Office 365, enabling remote monitoring/backup, ideal As you will experience in most. of them
Knowledge of working on a help desk would be beneficial.
We also have some Mac OSX-based customers, but this is not required.
Role as IT Support-1st line & 2nd line in Uk:
To work on your big customer’s help desk, but you’ll also be involved in all other tasks, so that that variety will be part of the job.
General IT repair and maintenance
Telephone support is required, with periodic site visits for troubleshooting and new installations.
Some technologies you’ll be expected to deal with include: Windows Desktop, Windows Server, and the Microsoft 365 product suite.
Support and maintain end-user IT systems within the business
Liaising with internal staff to log and resolve issues effectively
Responding to support requests from internal users (via telephone and email).
Installing and updating software from our inventory/deployment application.
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