IT Service Support Specialist jobs in USA, Hiring Now

IT Service Support Specialist

IT Service Support Specialist jobs, the latest IT jobs, Visa Sponsorship jobs, and more are now available on our website IT Jobs Update.

Job Overview

LocationsSalt Lake City Office
Job TypeFull-time
Job idJR-013098

Essential Tasks and Responsibilities of IT Service Specialist

IT Service Support Specialist
IT Service Support Specialist
  • IT Service Support Specialist must make and upholds quality control measures and rules for IT Administration Work area staff.
  • Conducts normal 1-on-1 instructing with IT Administration Work area and other IT Administration Conveyance colleagues; distinguishes open doors for development and makes customized improvement plans.
  • Must Perform regular call checking and ticket audits of Administration Work area specialists.
  • Produces execution reports and audits them with individual specialists and the Preparation Administrator.
  • Recognizes weak spots and arranges extra preparation depending on the situation for development.
  • Give IT authority and other college offices input about consumer loyalty or backing breaks.
  • Inventively applies detailing and examination instruments to recognize new roads to work on the conveyance of IT Administrations; works with other IT groups to address distinguished open doors.
  • Constantly distinguishes chances to drive extra understudy and staff-confronting IT assets to self-administration.
  • Advocate best practices, like ITIL and Deft; gives assets and skill to guarantee Consistent Help Improvement under close cutoff times.
  • Keeps up with high topic mastery by getting end-client omnichannel cooperations and archiving all appropriate data.
  • Performs other related obligations as appointed.
  • Information, Expertise, and Capacities
  • IT Service Support Specialists must have Solid Correspondence, relational, and insightful abilities.
  • Must have Outstanding verbal and composed relational abilities.

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Required Qualifications for IT Service Support Specialist

Minimum Qualifications:

  • Must Require basic knowledge of standards and processes within a narrow scope of work.
  •   Must need At least three years of proficiency.
  • It may require vocational or technical education in addition to prior work proficiency.
  • High School Diploma or GED needed.
  • Department-Specific Minimum Qualifications:
  • 3-5 years of related proficiency; prior call-center proficiency preferred.
  • ITIL Foundation certification or similar
  • Physical Needs

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