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|Locations||Salt Lake City Office|
Essential Tasks and Responsibilities of IT Service Specialist
- IT Service Support Specialist must make and upholds quality control measures and rules for IT Administration Work area staff.
- Conducts normal 1-on-1 instructing with IT Administration Work area and other IT Administration Conveyance colleagues; distinguishes open doors for development and makes customized improvement plans.
- Must Perform regular call checking and ticket audits of Administration Work area specialists.
- Produces execution reports and audits them with individual specialists and the Preparation Administrator.
- Recognizes weak spots and arranges extra preparation depending on the situation for development.
- Give IT authority and other college offices input about consumer loyalty or backing breaks.
- Inventively applies detailing and examination instruments to recognize new roads to work on the conveyance of IT Administrations; works with other IT groups to address distinguished open doors.
- Constantly distinguishes chances to drive extra understudy and staff-confronting IT assets to self-administration.
- Advocate best practices, like ITIL and Deft; gives assets and skill to guarantee Consistent Help Improvement under close cutoff times.
- Keeps up with high topic mastery by getting end-client omnichannel cooperations and archiving all appropriate data.
- Performs other related obligations as appointed.
- Information, Expertise, and Capacities
- IT Service Support Specialists must have Solid Correspondence, relational, and insightful abilities.
- Must have Outstanding verbal and composed relational abilities.
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Required Qualifications for IT Service Support Specialist
- Must Require basic knowledge of standards and processes within a narrow scope of work.
- Must need At least three years of proficiency.
- It may require vocational or technical education in addition to prior work proficiency.
- High School Diploma or GED needed.
- Department-Specific Minimum Qualifications:
- 3-5 years of related proficiency; prior call-center proficiency preferred.
- ITIL Foundation certification or similar
- Physical Needs
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