IT Service Representative Job In Ottawa


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The Canadian Forces Morale and Welfare Services (CFMWS) provides exercise, entertainment, and leisure activities, family and charitable support, retail, as well as personal financial services to Canadian Armed Forces members and their families wherever they are in the globe. We provide our employees with the chance to work every day toward a meaningful goal in a welcoming, healthy, courteous, and fulfilling workplace.


  • By keeping an eye on the call center phone system, the support mailbox, and the issue management system, you perform first-level support for users of the NPP network, applications, and websites. 
  • You investigate and assess issues by simulating or duplicating the issue, and you then create and apply the best solution. 
  • Additionally, you will judge the incident’s seriousness, evaluate its effects, and escalate as necessary. 
  • In the incident management system, you will record case resolutions by compiling reports as necessary.
  • The IT service representative will handle computer hardware and software installations, upkeep, and troubleshooting.
  • The IT service representative will handle computer hardware and software installations, upkeep, and troubleshooting. 
  • You will instruct users on how to operate their computer hardware, fix simple problems, and conduct tasks on their desktops.
  • You will offer thoughts and advice for the redesign of software, workflows, and processes.
  • You will use your knowledge and abilities on a daily basis in this practical role working with a team. 
  • This is the chance for you if you have a strong enthusiasm for technology and want to join a group that is shaping up to be the orchestrator of digital innovation.


Education, Certifications and Licenses:

  • Computer science, network administration, or a similar subject certificate or graduation from college
  • (OR) The appropriate combination of education, experience, and training will also be taken into account.)
  • Certification for the Information Technology Infrastructure Library (ITIL)


  • In the analysis and resolving of issues
  • Help desk assistance
  • In a setting of a customer service centre
  • When managing and supporting the software and telecommunications infrastructure across the entire company
  • Management and support for hardware and software.

Competencies, Skills and Abilities:

  • Customer-centeredness
  • Organizational expertise
  • Communication,
  • Innovation,
  • Leadership and cooperation


  • Bilingual Essential
  • Reading: Proficient
  • Basic writing
  • Oral: Proficient


  • Drug coverage, travel insurance, dental, vision, life insurance, disability insurance, and other health benefits
  • coverage for accidental death and dismemberment
  • Work-life balance: Several types of paid and unpaid time off, such as paid vacation, time off for family obligations, and personal days.
  • Defined benefit pension plans and group savings plans for retirement.
  • Learning and Development: Payment of fees for the Advanced Learning Program and the Tuition Assistance Program
  • affiliations in professional organizations, access to online education, and instruction in a second language.
  • Discounts available through CFAppreciation.


  • The selection procedure will be carried out virtually.
  • This job has a set place of employment and may permit flexible work arrangements like remote or hybrid work.
  • However, if necessary, the employee must be able to travel independently to the designated work site. Remote
  • Depending on health and safety factors, labor may be required.

Start Date: As soon as possible

Salary: 21.80 to 30.15 CAD per hour in pay

Location: Ottawa and Ontario


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