IT Service Desk Supervisor jobs in Remote

IT Service Desk Supervisor

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Job Overview

LocationThurston County – Olympia, WA
Job TypeRemote EmploymentFlexible/Hybrid
Salary$82,176.00 – $102,588.00 Annually
Job idLeg0066

Department: Joint Legislative Systems Committee

Closing date: 2/10/2023 5:00 PM Pacific

 IT Service Desk Supervisor description 

  We are looking for a full-time Customer Support Service Desk Supervisor to join the LEG-TECH Service Desk team. We seek team members enthusiastic about working with on-premises and cloud applications. 

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Duties of IT Service Desk Supervisor

IT Service Desk Supervisor
IT Service Desk Supervisor
  • IT Service desk supervisor monitors the IT service alert/notification procedure, drafts, schedules, and sends service alerts on behalf of LEG-TECH.
  • Helps define asset-related standards and procedures; offers direct support for end-user tools purchasing, inventory, surplus, and processes (laptops, smartphones, etc.)
  • Inspects call and ticket queues; analyzes data to recognize efficiency/development chances.
  • Offers ad hoc assistance and practices to Customer Support staff as required 
  • Offers in-person and remote technical support to customers as required during busy periods
  • Contributes to agency and operational-area IT projects (e.g., new software/hardware launches, process developments, maintenance projects, etc.

Qualifications of IT Service Desk Supervisor

Our Ideal Candidate

Is excited about technology and is continuously flourishing and suggesting ways to develop systems and processes to gain efficiencies and better serve customer requirements

Is willing to work relatively with a dedicated and versatile group of technology and legislative shareholders

Has a passion for serving Washington state citizens by offering technology solutions key to the lawmaking process

Is expertise and can sign their knowledge, skills, and capabilities in enterprise system administration, and application ownership

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  • Regularly communicates with various people
  • A large amount of reading and analysis is needed
  • Requires the potential to focus for an extended period
  • Supplemental Information
  • SALARY RANGE: The salary range for this job is $82,176 – $102,588 annually, depending on proficiency and qualifications.

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For more information about IT Service desk supervisor jobs, IT jobs, and Remote It jobs, visit our website, IT Jobs Update. We provide here detailed information about IT jobs in the USA. Our perception is to provide equal opportunities for young people to get the latest IT job information further to expand the top-paying IT jobs and IT Jobs worldwide.


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