IT Help Desk Technician

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We are searching for an IT Help Desk technician for our company Alta in North America. If you are passionate and hard-working and want to take your career to the next level, this is the right place. 

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Company NameAlta Equipment Company
Updated5th Dec22, Monday
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Responsibilities-IT Help Desk Technician Job

  • As an IT Help Desk Technician, you will be responsible for maintaining the service by connecting with employees professionally.
  • You must ensure that all problems are adequately mentioned in documents and assigned to a technical support ticketing system.
  • Must give priority to the technicians in the field requiring remote assistance
  • You have to manage, track and give solutions to reported issues.
  • Capable of handling the repairing hardware/software issues as required
  • Maintain selected software and hardware products
  • You have to analyze and document findings for use in the knowledge base.
  • Cooperate with service vendors to make sure the continuity of service
  • Keep yourself aware of the latest developments in information technology.
  • Must Incorporate Alta’s Guiding Principles into routine activities
  • You have to perform other duties as assigned.
  • Sometimes you have to work overtime as required. 

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IT Help Desk Technician

Desired Skills

  • You must have an Associate degree in computer science or equivalent experience.
  • One or more years of experience as a computer specialist needed
  • Must have a Current A+ Certification
  • Excellent communication and customer service skills
  • You must have great decisive nature and problem-solving skills with the ability to work independently.
  • Superb time management skills with the ability to multitask
  • Highly Organized and detail-oriented
  • Experience in Windows applications, Microsoft Office, and Linux 
  • You must be able to read and interpret documents such as safety rules, maintenance instructions, and procedure manuals.
  • Write routine reports and correspondence.
  • Capable of handling practical problems and dealing with a variety of concrete variables in situations 

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  • Opportunities for Training
  • You can enjoy an outstanding benefits package that includes BCBS PPO, Delta Dental, and Eye Med Vision.
  • We offer competitive wages
  • A company laptop will be provided for you
  • Paid time off
  • We will give ten paid holidays.

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