- Worcester
- Gloucester, UK
- Feb 01, 2023
Permanent IT Software & SaaS
JOB DESCRIPTION
Responsibilities as IT Desktop Support Technician in Uk:
As IT Desktop Support Technician in Uk you have a good general education A good general level of numeracy and literacy (this will usually include GCSEs in English language and maths or equivalent) Good knowledge of client IT hardware (PCs, printers, scanners) and software
Knowledge of WAN/LAN, network, and server technologies. Knowledge of NHS IT systems
Skills Required for IT Desktop Support Technician in Uk:
Educated to degree level in an IT-related subject or equivalent industry standard IT qualification such as CAN, CNE, MCP, MCSE, CompTIA or equivalent qualification or relevant experience Microsoft qualification or equivalent.
Desirable
Competency or working knowledge of ITIL v3 concepts
Experience
Necessary
Previous experience working in a customer service environment Experience analyzing, diagnosing and resolving complex IT system problems Previous experience in first or second-line technical support Previous experience using service desk/help desk software Experience with imaging and patching technologies
Highly qualified in an IT-related subject Experience in supporting IT within the NHS setting person specification
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