Information Systems Technician II

Information Systems Technician II

We are hiring an Information Systems Technician II for our company. As an Information Systems Technician II, you will be responsible for the management of the productivity of computer users and maximizing employee satisfaction. 

Company NamePINNACLE
Updated5th Dec22, Wednesday
LocationPasadena, TX
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Responsibilities-Information Systems Technician II

  • As an Information Systems Technician II, you will be the first point of contact for employees needing technical assistance
  • · You will provide incident resolution using our helpdesk software
  • · Must Follow standard helpdesk procedures, which include logging all helpdesk interactions using tickets, keeping tickets current, and documenting problem resolutions
  • · Dig out and resolve employee workstation issues by using advanced troubleshooting skills 
  • · Develop, enable, and remove domain user accounts to maintain network security 
  • · You have to manage workstations, applications, and services, including e-mail, printing, and associated operating systems
  • · Must Installs, upgrades, and troubleshoots desktop and laptop workstations
  • · Configures, maintains, and supports network printers
  • · Help in creating strategies and capacity planning to meet future computer hardware requirements
  • · You have to help in developing and updating processes that bring improvements in the efficiency of the IS support team’s work

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Information Systems Technician II

Required Qualifications

  • Must have High School Degree
  • · Working experience of 3-6 years of desktop support
  • · Microsoft Office Suite support experience 
  • · Excellent communication skills and a customer service-oriented mindset
  • · Ready to work in a fast-paced environment
  • · Superb decisive nature and self-starter 
  • · Confident enough to work under pressure
  • · Must manage engine ticket system.

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