The Help Desk Technician is responsible for referring, screening, and diagnosing internal queries and work applications as they relate to the repair range of personal computers and related systems.
| Location | Remote |
| Job type | Contract |
| Average Salary | $20-$23 hourly |
| Experience | Little to None |
Stefanini Group is recruiting for a Helpdesk Tech – Multilingual –FULLY REMOTE!
Job Description of Help Desk Technician
The Help Desk Technician is responsible for referring, screening, and diagnosing internal queries and work applications as they relate to the repair range of personal computers and related systems.
May formulate help desk incident reports and analyze hardware and software evaluation. Note:
May be internal and external client-centralized for company-hosted web-enabled solutions.
Provide Expert support via telephone, email, chat, or web submissions.
Offer maintenance performance to resolve end-user problems.
Working schedules Monday – Sunday shifts from 6 am – 11 pm, any shift allocated. Schedule and attendance constancy are needs of this job as shifts rotate
Qualifications of Help Desk Technician
- Help Desk Technician must be proficient and have strong customer service skills and be able to communicate issues to users in a non-technical manner.
- Strong in oral and written English, as well as fluent in Spanish and Portuguese.
- Potential to work in a team environment.
- 0-1 year retail call center proficiency plus, but not necessary.
- Magnificent working understanding of PC software and hardware diagnosis and debugging.
- Understanding of Microsoft Office / O365.
- Browser compensating acknowledgment, specifically Chrome and Edge.
- Understanding of iOS / Mac / iPhone, iPad diagnosing.
The above-mentioned job description has been designed to signify the general nature and level of work performed by employees within this classification. It is not designed to contain or be explained as a broad inventory of all responsibilities, duties, responsibilities, and qualifications need of employees allocated to this job
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Experience
- Active Directory: 2 years (Biassed)
- Call center: 2 years (favored)
- Help desk: 2 years (preferred)
- Work Location: Remote
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