Help Desk Technical Support 2

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Location: Newport News, Virginia, United States

Date: Jan 20, 2023

Job Description

  • Resolves technical issues and responds to queries by telephone in support of internal and outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, rectifies, isolates, and analyses problems utilizing historical database records. 
  • May route calls to product line specialists.

Updates and supports tracking records databases—alerts management to recurring issues and patterns of problems.

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Basic Qualifications of Help Desk Technical Support 2

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Help Desk Technical Support 2
  • Must have an Associate’s Degree and one year of proficiency.
  • IT Can substitute Help Desk Support technicians with similar professional certification can be substituted for an Associate’s Degree.
  • Req ID: 29792 
  • Department: T54 TECHNOLOGY SVCS 
  • Entity: NN SHIPBUILDING (0265) 
  • Travel Required: No 
  • Shift: 1st 
  • Relocation: No relocation assistance is available 
  • Education: Bachelor’s Degree 
  • Virtual/Telework Opportunity: Yes – Telework opportunity up to 100% 
  • US Citizenship Required for this Position: Yes 
  • Clearance Type: No – Clearance Not needed to Start  
  • Anticipated Salary Range: $39,000.00 to $63,622.00

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