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Job OverviewJob Overview
|LocationWright-Patterson Air Force Base,||Ohio, United States|
|Category||Engineering & Technology|
|Full-time onsite||Intelligence & Security|
- Clearance Level – Must Be Able To Obtain
- ITAR: US Citizen Or Green Card Required: Yes
- Travel Percentage: 10%
- Clearance Level – Must Currently Possess
- Career Level: Experienced
- Is Relocation Available: No
Job Description of Help Desk Manager
The Help Desk Manager will monitor a team of Tier 1 and 2 technicians who are both at work and on-site all around the HPCMP Enterprise.
Primary responsibilities include supporting service level agreements (SLAs) that align with contractual Key Performance. Indicators (KPIs), setting policies and establishing processes to organize HPC Help Desk 0800-2000 ET 5 days per week. Analyzing user problems around the HPCMP Enterprise for commonality, serving as the primary shareholder for the HPC ticketing system (ServiceNow), and communicating outages and support periods to the HPCMP’s user base.
- Required Education,
- proficiency, & Skills
- Graduate’s Degree and 6+ years of working ability or similar Experience;
- Applicants with Armed Forces college courses or Associate
- Extensive certifications, degrees, and other experts are highly favored to apply.
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A SECRET clearance is required to start.
- Required Experience:
- – ServiceNow
- – IT Customer Support
- Preferred Education, Experience, & Skills
- The preferred candidate will have 4+ years’ proficiency with HPC systems, including Red Hat Enterprise Linux (RHEL)/CentOS operating systems (OS) and Intel central processing units (CPU).
- – Linux
- – High-Performance Computing
- – 8570.01M/IAT-II
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