Help Desk Manager jobs in the United States, Hiring Now.

0
63
Entry Level Help Desk

Help Desk Manager jobs, Remote IT jobs, IT Technician jobs, and more are now available on our website IT Jobs Update.

Job OverviewJob Overview

LocationWright-Patterson Air Force Base,Ohio, United States
CategoryEngineering & Technology
Job id87901BR
Full-time onsiteIntelligence & Security
  • Clearance Level – Must Be Able To Obtain

Top Secret

  • ITAR: US Citizen Or Green Card Required: Yes
  • Travel Percentage: 10%
  • Clearance Level – Must Currently Possess

Secret

  • Career Level: Experienced
  • Is Relocation Available: No

Job Description of Help Desk Manager

Help Desk Manager
Help Desk Manager

 The Help Desk Manager will monitor a team of Tier 1 and 2 technicians who are both at work and on-site all around the HPCMP Enterprise.

 Primary responsibilities include supporting service level agreements (SLAs) that align with contractual Key Performance. Indicators (KPIs), setting policies and establishing processes to organize HPC Help Desk 0800-2000 ET 5 days per week. Analyzing user problems around the HPCMP Enterprise for commonality, serving as the primary shareholder for the HPC ticketing system (ServiceNow), and communicating outages and support periods to the HPCMP’s user base.

  • Required Education, 
  • proficiency, & Skills
  • Graduate’s Degree and 6+ years of working ability or similar Experience;
  •  Applicants with Armed Forces college courses or Associate
  •  Extensive certifications, degrees, and other experts are highly favored to apply.

Must Read: Jobs in the USA with Visa Sponsorship 2023

A SECRET clearance is required to start.

  • Required Experience:
  • – ServiceNow
  • – IT Customer Support
  • Preferred Education, Experience, & Skills
  • The preferred candidate will have 4+ years’ proficiency with HPC systems, including Red Hat Enterprise Linux (RHEL)/CentOS operating systems (OS) and Intel central processing units (CPU).

preferred ExperienceExperience

  • – Linux
  • – High-Performance Computing
  • – 8570.01M/IAT-II

Check out: Full Stack Developer jobs in the United States.

IT Service Support Specialist jobs in the USA

Remote IT Jobs and Top-Paying jobs

For more information about Help Desk Manager jobs, IT jobs, and Remote It jobs, visit our website, IT Jobs Update. We provide here detailed information about IT jobs in the USA. Our perception is to provide equal opportunities for young people to get the latest IT job information further to expand the top-paying IT jobs and IT Jobs worldwide.

LEAVE A REPLY

Please enter your comment!
Please enter your name here