Job Nature: Full-Time
Before describing the Guest Services Manager remote-based job, we will introduce with us:
Our company is a New York City-based hotel and Airbnb management firm with a globally dispersed team working remotely from the comfort of their homes.
We were at the forefront of the work-from-home movement even before it became a trend! Since our establishment in 2015, we have successfully navigated the pandemic-induced turbulence and are now on a growth trajectory.
We seek a highly motivated and skilled team player for Guest Services Manager Seat to join our guest and booking services team. As a member of this team, your primary responsibility will be to provide exceptional guest support by promptly addressing their queries and verifying and responding to booking requests.
Additionally, you will be able to work on various administrative, marketing, sales, or research tasks based on your interests and expertise. Despite the relatively low volume of inquiries, we believe in keeping our team members engaged and challenged so that these tasks will be assigned according to your unique skillset and strengths.
Guest Services Manager is a full-time position requiring you to be available on weekdays to work from your computer. Additionally, you will be responsible for monitoring calls and messages from your phone over the weekends. Please note that weekend shifts are typically quiet, with only 1-2 letters expected per shift.
As a part of the application process, we request you to share your experience in a hotel or Airbnb guest services.
We were looking for individuals passionate about providing top-notch customer service and committed to going above and beyond to ensure our guests have an enjoyable and stress-free experience as a Guest Services Manager.
- The position requires two shifts: 8 am – 4 pm and 4 pm – 12 am, following New York City time.
- The monthly salary range for this role is $1,500 to $2,500, commensurate with the candidate’s relevant experience and qualifications.
Following are the listed criteria for Guest Services Manager Post.
- Candidates should have at least 5 years of experience in a hotel or Airbnb guest services.
- Possess a reliable internet connection with a minimum speed of 20mbps and a backup internet connection in case of power outages.
- Must have access to a laptop and cell phone capable of supporting the latest versions of iGMS and Line2
- A composed and quick-thinking personality is essential.
- Should have the ability to think creatively and handle pressure in a fast-paced work environment
- Must be adept at managing multiple tasks simultaneously
we demand the listed optional skills for Guest Services Manager post.
- Social media experience is a plus.
- Prior experience in sales or marketing is advantageous.
- Experience in real estate research or bookkeeping is beneficial.
- Fluency in Spanish, French, and German is desirable.
After joining as a Guest Services Manager you will enjoy the following perks.
- 3 weeks of paid vacation will be granted after completing the first six months of employment
- Employees will receive 5 paid family and sick leave days after completing the first 6 months, which can be converted to vacation days if not utilized.
- $1,000 education credits will be granted after completing the first 6 months
- Agents have the flexibility to swap shifts with other team members as required.
- Employees have the freedom to choose their preferred holidays. While monitoring is required, they can celebrate with their family and friends.
- This job requires a minimum of 5 years of hotel or Airbnb experience. After completing one week of training, you are expected to work independently, and the learning curve is too steep without prior experience.
- The position provides the opportunity to work remotely from any location with an internet connection.
How to Apply
If you are ready to apply for this post click on the Apply Now button below:
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