Field Technical Support-IT Job in USA

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Senior Full Stack Developer

Our company is searching for a Field Technical Support for our team. You must have an understanding of the technical aspects of the job. Must work on assignments that are difficult and require considerable judgment. 

Company NameHP Careers
Updated16th Dec22,Friday
LocationAll Cities, California, United States of America
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Responsibilities-Field Technical Support Job

  • As a Field Technical Support, you must provide the Customer with an overview of installation activity and access to appropriate contacts.
  • Must handle Customer-relation problems promptly and give guidance according to established procedures.
  • You have to provide software service, post-sales, or service delivery support.
  • You will be responsible for delivering services, including customized services, to large enterprises.
  • Monitor procedures/tools to find out problem prevention opportunities.

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Education and Experience Required

  • You must have a minimum Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields.
  • Working experience with the support of a full range of HP products in the Customer base.
field technical support

Knowledge and Skills

  • Excellent knowledge of administrative or technical expertise in Field Technical Support skill set.
  • Superb knowledge of assigned HP hardware system platforms.
  • Must know about networking and all supported operating system platform
  • Excellent communication skills, both verbal and written.
  • Capable of building Customer relationship skills
  • Able to manage difficult customer problems.
  • You must be capable of handling high-pressure situations.
  • Project management, analysis, communication, scheduling, controlling, and presentation skills.
  • Excellent teamwork with peers and HP personnel.
  • Superb Knowledge of portfolio of services.
  • Capable of managing Schedules and taking part in on-site account support meetings, both internal and external.

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