Our company is searching for a Field Technical Support for our team. You must have an understanding of the technical aspects of the job. Must work on assignments that are difficult and require considerable judgment.
|Company Name||HP Careers|
|Location||All Cities, California, United States of America|
|To apply for Field Technical Support Job Please:||Click Here|
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Responsibilities-Field Technical Support Job
- As a Field Technical Support, you must provide the Customer with an overview of installation activity and access to appropriate contacts.
- Must handle Customer-relation problems promptly and give guidance according to established procedures.
- You have to provide software service, post-sales, or service delivery support.
- You will be responsible for delivering services, including customized services, to large enterprises.
- Monitor procedures/tools to find out problem prevention opportunities.
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Education and Experience Required
- You must have a minimum Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields.
- Working experience with the support of a full range of HP products in the Customer base.
Knowledge and Skills
- Excellent knowledge of administrative or technical expertise in Field Technical Support skill set.
- Superb knowledge of assigned HP hardware system platforms.
- Must know about networking and all supported operating system platform
- Excellent communication skills, both verbal and written.
- Capable of building Customer relationship skills
- Able to manage difficult customer problems.
- You must be capable of handling high-pressure situations.
- Project management, analysis, communication, scheduling, controlling, and presentation skills.
- Excellent teamwork with peers and HP personnel.
- Superb Knowledge of portfolio of services.
- Capable of managing Schedules and taking part in on-site account support meetings, both internal and external.
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