Digital Support Officer


Posted on: 22 September 2022

Employer: Surrey County Council

Salary: £29,291 per year

Location: reigate

Job Type: Full-time

Deadline: 02 November 2022

The starting salary for this role is £29,292 per annum for working 36 hours per week.

Flexible working is supported where possible, but there is an expectation that part of the working week will be within the office. Reporting into the Business, Project and Administration Lead, you will be based at Surrey Fire and Rescue Headquarters in Reigate.

Business And Digital Support Officer

In this role(Business And Digital Support Officer) you will act as the first point of contact for customers, including frontline staff, answering or referring inquiries as well as providing accurate and timely responses to inquiries and other routine matters.

You will perform routine administrative tasks and assist in organizing events and preparing educational materials, letters and correspondence for headquarters and fire station personnel.

You will also provide project support throughout the service.

You will collect and maintain data in appropriate databases and systems to respond to requests for information from fire and rescue managers in defined areas of activity, but also provide an information resource for utilizing SFRS.

You will work collaboratively as part of a team to develop timely Freedom of Information responses, coordinate complaints and appreciation procedures, and be the single point of contact for KPI data requests.

You will be required to provide customer service support at the HQ reception. This will include room management, handling non-emergency calls, and meeting and greeting guests, including VIPs and dignitaries.

You will be the point of contact for all inquiries regarding the approval and publication process of SFRS Standard Operating Procedures and policies and guidelines. You will be responsible for creating and reviewing documents and publishing those documents in the appropriate format and channel.

You will also be required to be the point of contact for updating and maintaining the SFRS SharePoint site, working closely with SFRS colleagues/departments to adhere to all communication and information regulations to ensure that the content is up-to-date and relevant and fit for purpose;

As a Business And Digital Support Officer You will work closely with all relevant project teams/experts and attend all meetings to review/feedback and make any enhancements to the SharePoint system. This includes implementing/facilitating and supporting any training package relevant to their role to help future proof the service and support the development of the SFRS team.

Finally, our values ​​and behaviors are as important as our skills and abilities. They shape who we are as an organization. Learn more about the values ​​we follow.

Additional information

Job advertisement will close on 28/09/2022 at 23:59.

Contact details

For an informal discussion please contact Matthew Miller by email at .UK

We look forward to receiving your application, please click the Apply Online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be provided if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary pension, plus the option to join our car lease scheme. Please visit My Benefits for Surrey County Council staff for more information on the wide range of benefits you can take advantage of.

Our Commitment

Surrey County Council is committed to protecting and promoting the wellbeing of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We aspire to be an inclusive and diverse employer of choice in the communities we serve and particularly welcome applications from all underrepresented groups.

At IT Jobs in England, we are committed to diversity and equality. We believe that everyone should have an equal opportunity to succeed in their selected field, Here we provide a platform through which you can find all types of IT JOBS allover the world. We encourage applications from all backgrounds and strive to create an inclusive environment for all of our employees.


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