Business Support Officer


Posted on: 23 August 2022


Surrey County Council


£29,291 per year



Job Type:



03 October 2022

The starting salary for this position is $29,290 per annum based on a 30 to36-hour working week. This is a permanent job.

Responsibilities of Business Support Officer

Are you looking for an interesting role in a newly created team driving a vision to advance the digital customer experience?

We operate a malleable working policy, which means you will have the option to work from home for part of your week, although this may change based on business needs. Although the role is based in Merrow, we have teams in offices across the country, and business travel to other offices in Surrey is conceivably required. We’re less about driving your car to work and more about minimizing our carbon footprint.

We embark on an exciting and transformative journey to become a leading authority, putting the people and places of Surrey at the heart of everything we do.

Our Aim

We have big ambitions, and by 2030 we want Surrey to be a unique place where everyone has a enormous start in life, people live healthy and entire lives, able to reach their full potential capacity and contribute to their communities. Be, and let none remain. Behind.

The Environment, Transport, and Infrastructure Directorate are pivotal in helping achieve these ambitions as we deliver a range of necessary services that benefit all Surrey residents, businesses, and visitors. These services include highways, transport, rural areas, planning, and scrap management.

Our vision is to make safe, feasible, connected, and growing communities now as well as in future.

An exciting opportunity has appear within our Customer and Communities team as a Business Support Officer within the Environment, Transport, and Infrastructure (ETI) Directorate. This is lately created role where you will support the Digital Customer Experience Manager to bridge any online gaps between our customers and our service. The team’s vision is to ensure that every touch point of the customer journey is efficient and engaging.

Skills And Duties

As a Business Support Officer, you will work on various digital projects, from creating a monthly digital newsletter for the Directorate to organizing and coordinating online and in-person events to supporting the implementation of new digital initiatives. Improve the customer experience to include, but not limited to, website enhancements and the creation of new digital customer journeys.

You will join the team at an exciting time as the Directorate focuses on transforming how we deal with consumers while aligning with Surrey County Council’s vision of providing access for all.

As part of this role, you will be expected to be a super user responsible for managing and coordinating significant updates to the website and ensuring that access and meet both web standards. You will assist the Digital Customer Experience Manager to deliver digital projects, including research, gathering information, and collating to drive decisions.

This role would suit a highly organized, confident, team-oriented, self-motivated individual who enjoys working on various projects. You will work accompanying with a wide range of stakeholders across multiple directorates, so communication will be essential.

Moreover to working on digital projects, your responsibilities include administrative support such as organizing meetings, smooth workshops, and updating documents. You will need to be confident with IT, including knowledge of MS Office applications and SharePoint would be an advantage.

To be shortlisted for an interview for this position, your application must clearly state:

To be a flexible and adaptable team player who can work under pressure with drive, determination, and passion.

Ability to communicate constructively with stakeholders at all levels – both written and verbal

Knowledge of MS Office applications

Basic understanding of web content management systems

Ultimately, our values ​​and behaviors are as important as our skills and abilities. They shape who we are as an organization. Learn more about the importance ​​we follow.

Additional Information

This job advertisement will close with interviews on Monday, 5 September 2022, at 23:59.

This post has been nominated as a politically restricted post under the Local Government and Housing Act 1989.

Contact information

For an casual discussion, please contact Louise Browning at .UK

We look forward to receiving your application; please click the button below to apply.


From flexible working to job sharing, we are committed to providing a healthy work-life balance. A laptop and mobile will be supplied if applicable to your role. You’ll benefit from 26 days of annual leave, rising to 28 days after two years’ service, a generous local government salary pension, plus the option to join our car lease scheme. Please visit MyBenefits for Surrey County Council staff for more information on the wide range of benefits you can take advantage of.

Our Commitment

Surrey County Council is committed to protecting and promoting the wellbeing of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. We aspire to be an inclusive and diverse employer of choice in the communities we serve and welcome applications from all underrepresented groups.

At IT Jobs in England, we are committed to diversity and equality. We believe that everyone should have an equal opportunity to succeed in their selected field, Here we provide a platform through which you can find all types of IT JOBS allover the world. We encourage applications from all backgrounds and strive to create an inclusive environment for all of our employees.



Please enter your comment!
Please enter your name here