2nd Line IT Engineer in London
- In Technology Group Limited
- London, UK
- Dec 22, 2022
IT Software & SaaS
JOB DESCRIPTION 2nd Line IT Engineer in London
Job Title: 2nd Line Support Location: London, EC1Y 1BE – HYBRID WORKS Salary: 37,000 Job Title: 2nd Line Support Location: London, EC1Y 1BE – HYBRID WORKS Salary: 37,000 Key Life Benefits, Key Healthcare Benefits, Health DAY KEY BENEFITS, HEALTH FACILITIES CERTIFICATION FUNDING, TRAINING ALLOWANCE REVIEW: We are currently recruiting for a 2nd Line Support Engineer in London. This role is suitable for an experienced and qualified IT professional who wishes to work in the managed services industry.
Responsibilities As 2nd Line IT Engineer in London:
You will be responsible for day-to-day technical support of clients, diagnosing and resolving technical issues, and providing proactive monitoring and maintenance to ensure high levels of service delivery. Responsibilities: Provide second-line technical support to customers, respond promptly and accurately to support requests Diagnose and resolve technical issues on clients’ systems Proactively monitor systems and perform maintenance tasks Perform hardware, software and network installation and configuration Maintain and update records of clients’ networks Monitor system performance, Ensure systems are operating efficiently Liaise with third-party vendors to resolve issues Maintain up-to-date information on industry developments Requirements:
Minimum of 3 in a similar role Years of experience Proven experience supporting Windows, Office 365 and other software Ability to diagnose and troubleshoot technical issues Knowledge of network security and firewall virtualization technologies: VMWare / Hyper-V Knowledge of scripting languages Excellent communication and customer service skills are a plus A team player with the ability to work independently Advantages: Competitive Salary 37,000 (Possibility + Salary Review after Annual) 30 Days Leave + Bank + Anniversary Off Pension Contributions Life Insurance Private Medical Healthcare Training Allowance Certification Funding Charity Day Off Keywords: 2nd Line Support, Technical Office Support, Windows 63, Manage Service Network Security, Firewall Configuration, Virtualization Technologies, Scripting Languages, Customer Service. Technology Group Limited is acting as an Employment Agency for this vacancy.PR/010235_167043251206254
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