1st Line IT Support Technician in Uk

Technical Support Engineer
  •  Encore Professional
  •  Leicestershire, UK
  •  Dec 10, 2022

Permanent IT Software & SaaS


IT 1st line Support Technician- Leicester

Full training will be provided

Level 2-3 IT qualification

1st Line IT Support Technician in Uk

The Company

Would you like to be part of one of the UK’s leading temporary and permanent recruitment businesses? With a turnover of 78 million pounds for 2019, Encore Place approx. Four thousand two hundred workers weekly in 10 branches in industrial, engineering/technical, driving and energy sectors.

Encore was recently named in the London Stock Exchange’s landmark report, ‘1000 Companies that Inspire the UK’ for the second year. This report showcases the UK’s most impressive and fastest-growing companies.

We are eager to recruit the best talented 1st Line IT Support Technician in Uk to our company to share in our success!

Role as 1st Line IT Support Technician in Uk:

As 1st Line IT Support Technician in Uk: First-line support for all internal IT issues and queries, maintaining and troubleshooting hardware, software and, network configuration of all Encore IT systems.

Application support for third-party applications used in the business.

Inventory Control: Maintain accurate records of company assets (computers, monitors, telecoms, printers, etc.) and software licenses purchased.

Procuring new IT and telephone equipment and regularly comparing suppliers to ensure cost-effectiveness and service quality.

New Beginnings: User profile maintenance on all systems.

Network permissions and folder maintenance.

Internet Use: Monitoring and Reporting on Use.

Spam filtering: Spam quarantine checks for false positives, reducing false negatives.

IT management

Continuous maintenance, administration and improvement of Encore’s IT infrastructure.


The package

Enrollment in an IT Level 2 or 3 Apprenticeship

Twenty-five days annual leave plus bank holidays accruing according to the length of service.

Extensive training package and support

Private health care


Friday afternoon, drinking at the office!

Discounted gym memberships and more!


1st Line IT Support Technician in Uk

Ideal Candidate for 1st Line IT Support Technician in Uk:

Good communicator

Problem solver

For 1st Line IT Support Technician in Uk you should be Extremely IT proficient.

Excellent at multitasking

Good knowledge of a variety of IT programs

Full driving license and use of own car.

Previous experience providing IT help desk support would be desirable but is optional.

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